LATE DELIVERIES
If a coffee shipment has not been delivered a month after its shipping date, you are entitled to a refund of the purchase or a replacement shipment of a similar coffee. Call us and we'll work something out!
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returns & refunds FAQ
LOVE IT OR YOUR MONEY BACK
We do not accept returns of coffee or other consumable products.
But if, for any reason, you are not fully satisfied, let us know within 30 days and we will replace it (if that’s your preference) or send you your money back.
GEAR, SWAG & OTHER PURCHASES
If you are not satisfied with your purchase of a non-coffee product, please contact us by phone (647-479-2897) during business hours to arrange a return or exchange within 30 days of when the product was shipped.
Any product you return must be in the same condition you received it and in the original packaging.
SPECIAL ORDERS
Personalized or other customized product may not be returned for refund or exchange unless stated otherwise during time of purchase.
LOVE IT OR YOUR MONEY BACK
We want you to be happy with your Sparkplug purchase and if you are not, we will do our best to fix things. If you are dissatisfied, talk to us - send us an email or call us - and we will work something out.
If you are not fully satisfied, let us know within 30 days and we will replace it (if that’s your preference) or refund your money.
If a refund is the best solution, your payment will be returned to your PayPal account or the credit card you paid with.
A confirmation email will be sent from the payment processor (Bambora or PayPal) to confirm that a refund has been processed. They have your payment details - we don’t ever have access to your card data.