We recommend drinking up Sparkplug Coffees within 10 - 12 weeks (3 - 4 months) of the Package Date.

Longer than this won't hurt you but also won't taste as great!

With other brands of coffee, look for a Roast Date or Packaged On Date.

Don't pay attention to a Best Before or Use By date because there are no standards around these. Is the Use By date 6 months from roast? Or (more likely) 12 months from when it was roasted? We've seen coffee with a 2 year Best By date - ick!

Here is a link to our feedback form: 1 Minute Review

We truly appreciate your feedback and reviews.

If you’re happy with us and want to share that, please leave a review with Google or on our Facebook page.

If you’re unhappy in any way, I’d appreciate it if you’d email (hello [at] sparkplugcoffee.com) or call (+1 647-479-2897) to let me know. Thank you!

We use several shipping services, depending on what is ordered and where it is going including:

• Canada Post lettermail (no tracking) - for standard-sized bags of coffee with the Standard Shipping option

• Good Foot Delivery - for people in our local, downtown Toronto area that can be easily reached by foot or transit. Good Foot Delivery provides meaningful employment for the neurodivergent community through a reliable, professional Courier service delivered via public transit and on foot. Cool, eh?!

• Orange Star Logistics - a local courier service in the GTA

• Canada Post parcel and a shipping consolidator that finds us the best option with several shippers that service all of Canada and internationally.

Pick the Expedited Shipping option to be sure that your order will be sent right away, with tracking.

Where possible, we support independent local delivery services - small business helping other small business.

We custom make every coffee order and try to ship it within 2 or 3 days of receiving it.

Once it leaves our workshop, in general, it takes

• 1 - 2 days in the Toronto area

• 3 - 4 days to major cities

• up to a week for smaller towns and the coasts

Orders sent by standard Canada Post lettermail (most Standard-sized coffee orders) do not have tracking.

If it has been more than a week for a standard shipment, please don’t panic.  

If you have any questions about an order’s delivery status, give us a call or email. We’ll do our best to track it down for you.

LATE DELIVERIES

If a purchase has not been delivered one month after its shipping date, you are entitled to a refund of the purchase or a replacement shipment of a similar product.

Call us and we'll work something out!

FREE STANDARD SHIPPING IS INCLUDED FOR MOST PRODUCTS WITHIN CANADA.

Most of our products - including coffees - include FREE standard shipping. Expedited or tracked shipping can be added for a few dollars at the Checkout.

In the cases where shipping is NOT included, there are flat rate shipping fees with options for basic or expedited service.

The shipping options, costs and any applicable taxes are calculated in the Checkout page. Any shipping costs will be shown before entering any payment info. 

Note that all Sparkplug prices including shipping rates are in CANADIAN DOLLARS not USD or Euros or GBP or other currencies.

Oops! Did you make a mistake in the shipping address?

It happens once in a while - the wrong postal code, a missing unit number, mixed up house number, or other address errors.

Depending on the error, our delivery partner often figures it out and your parcel may be a bit delayed but does arrive.

If it is our mistake, we will fix it at no extra cost to you.

In those cases where a shipment goes missing or gets returned to us because we were given incorrect shipping info, we will ask you to pay the additional shipping charges before we replace or resend your coffee.

We collect information when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter:

• your name

• e-mail address

• mailing address

• phone number or

• credit card information.

You can visit our site anonymously, of course.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive or credit information is transmitted securely and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems. Anyone with access is required to keep the information confidential.

After a transaction, your credit card and other financial information are not stored on our servers.

The Autopilot Coffee Club is a pay-as-you-go subscription plan.

You pay for one order at a time.

When it’s time for your next order, our system will send a request to your credit card or PayPal account to make a payment.

No minimum number of purchases, cancel anytime.

if you are a member of our Autopilot Coffee Club, you can change WHEN the next order is sent out and HOW OFTEN by logging in to your account.

For other changes - like switching to a different coffee or a different size - shoot us an EMAIL or give us a CALL and we’ll set it up for you.

Maybe you’re travelling and not around for an order or two. Or you have to give up coffee for some crazy reason for a bit. Whatever the reason, you can login to your Sparkplug account and reschedule your next order for next week, next month, next year.

Or EMAIL or CALL us and we’ll make any adjustments you’d like.

We can push out your next order to a specific date. Or can put it on hold until you let us know you’re ready for more coffee.

It is easy-peasy to cancel a Sparkplug coffee subscription. Here are 3 ways:

1. Click on the button below to login to your account and you’ll see an option to Cancel.

2. In every receipt for your Autopilot coffee order, there is a link to “Cancel this subscription”. Follow that link, login to your Sparkplug Coffee account and cancel it.

3. You can also email or call us and we can take care of it for you.

Did you get a new card? Update your payment info by

1. login to your Sparkplug account sparkplug.coffee/login

2. in the Activity tab, click on your coffee plan under Subscriptions. Here you will see your credit card info (type and last 4 digits) and a PENCIL ICON.

3. Click on the pencil icon to open up a Secure Checkout page, login again and it will pre-fill all your information.

4. Scroll down to the Secure Payment Method section and ADD a NEW card. Do not pick “Use Saved card” even if it is the same card number and just a new expiration date.

5. click on the button “Update My Subscription”.

Secure payment options include:

• All major credit cards - Visa, MasterCard, Amex and more

• PayPal

For all orders except Autopilot Coffee Club (subscription) memberships, you can check out as a Guest without creating an account.

You have the option to create an account and this will make it faster to order in future.  

Joining the Autopilot Coffee Club requires setting up an account to save your payment information for future orders.

(Payment info is stored with our secure payment processor, Worldline, or by PayPal. See the payment & security FAQs for more details.)

WE’LL MAKE IT RIGHT

We do not accept returns of coffee or other consumable products.

But if, for any reason, you are not fully satisfied, let us know within 30 days and we will replace it with a different product or with store credit.

GEAR, SWAG & OTHER PURCHASES

If you are not satisfied with your purchase of a non-coffee product, please contact us by phone (647-479-2897) during business hours to arrange a return or exchange within 30 days of when the product was shipped.

Any product you return must be in the same condition you received it and in the original packaging.

SPECIAL ORDERS

Personalized or other customized product may not be returned for refund or exchange unless stated otherwise during time of purchase.

LOVE IT OR YOUR MONEY BACK

We want you to be happy with your Sparkplug purchase and if you are not, we will do our best to fix things. If you are dissatisfied, talk to us - send us an email or call us - and we will work something out.

If you are not fully satisfied, let us know within 30 days and we will replace it or refund your money.

If a refund is the best solution, payment will be refunded to your PayPal account or the credit card you paid with.

A confirmation email will be sent from the payment processor (Worldline or PayPal) to confirm that a refund has been processed. They have your payment details - we don’t ever have access to your card data.