Just the FAQs…
Click on the questions Below to reveal the answers
or click on these links for the full story…
How do you ship?
We use several shipping services, depending on what is ordered and where it is going including:
Canada Post lettermail (no tracking) - for standard-sized bags of coffee with the Standard Shipping option
Good Foot Delivery - for people in our local, downtown Toronto area that can be easily reached by foot or transit. Good Foot Delivery provides meaningful employment for the neurodivergent community through a reliable, professional Courier service delivered via public transit and on foot. Cool, eh?!
Orange Star Logistics - a local courier service in the GTA
Canada Post parcel and a shipping consolidator that finds us the best option with several shippers that service all of Canada and the USA.
Pick the Expedited Shipping option to be sure that your order will be sent right away, with tracking. Contact us if you’re not sure how we’ll ship to your address.
UPDATE: Canada Post strike
September 25, 2025: Canada Post strike or mail disruptions will NOT affect MOST coffee orders.
If your order is to somewhere very rural or to a postal box where Canada Post is the only or best option, we will hold it until mail services are resumed.
USA Shipping 2025 UPDATE
Note that we have suspended shipping to the USA for now, while our USA shipping partners figure out how to navigate the new custom and duty rules. Drop your email here to be notified when US shipping is available again:
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Our goal is to get the coffee to you anywhere in Canada within 7 - 10 days of roasting.
We put the date that your order was blended and packaged on each bag. We use the PACKAGING date as a proxy for ROAST date because our coffees are blends and the beans are not necessarily roasted on the same day.
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We recommend drinking up Sparkplug Coffees within 10 - 12 weeks (3 - 4 months) of the Package Date.
Longer than this won't hurt you but also won't taste as great!
With other brands of coffee, look for a Roast Date or Packaged On Date.
Don't pay attention to a Best Before or Use By date because there are no standards around these. Is the Use By date 6 months from roast? Or (more likely) 12 months from when it was roasted? We've seen coffee with a 2 year Best By date - ick!
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Here is a link to our feedback form: 1 Minute Review
We truly appreciate your feedback and reviews.
If you’re happy with us and want to share that, please leave a review with Google or on our Facebook page.
If you’re unhappy in any way, I’d appreciate it if you’d email (hello [at] sparkplugcoffee.com) or call (+1 647-479-2897) to let me know. Thank you!
Cardholder Data Security Policies:
In order to minimize the risk of security incidents, we fully outsource all payment processing to Foxy.io. Foxy.io is PCI DSS (Payment Card Industry Data Security Standard) Compliant as a Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. Anytime you submit payment information via our website, you are submitting through Foxy.io's secure infrastructure. If you opt to save your payment information during checkout, that information is stored at Foxy. We don't have access to your payment details except for the last 4 digits, the card type, and the expiration date.
We also offer the option of paying by PayPal, in which case all payment processing is done by PayPal and we have no access to your payment details.
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Make changes to your Autopilot Coffee Club plan here:
Visit our Fundraising FAQ page for info on Fundraising with Sparkplug Coffee:
We use several shipping services, depending on what is ordered and where it is going.
If you pick the Free Standard Shipping we pick the most cost effective service available which could be Canada Post (lettermail with no tracking) or or a local, regional, or national courier.
Where possible, we support independent local delivery services - small business helping other small business.