Just the FAQs…
Click on the questions Below to reveal the answers
or click on these links for the full fine print…
Will my order be delayed because of the Canada Post strike?
for most people, the answer is NO - your order will ship with an alternate carrier.
Any order with 2 or more items or a Large bag of coffee will ship with a carrier other than Canada Post.
The exceptions are:
If your mailing address is a PO Box we cannot ship to you until the strike is over. We will hold it and ship as soon as mail is being processed again.
If you purchase a Standard sized bag of coffee AND choose the Free Standard Shipping AND you live in a rural location or outside of southern Ontario, yes, your order will be delayed until the strike is over.
Pick the Expedited Shipping option to be sure that your order will be sent right away. Contact us if you’re not sure how we’ll ship.
How do you ship?
We use several shipping services, depending on what is ordered and where it is going. Even before the Canada Post strike, most shipments go with other services including:
Good Foot Delivery - for people in our local, downtown Toronto area that can be easily reached by foot or transit
Orange Star Logistics - a local courier service in the GTA
a shipping consolidator that finds us the best option with a range of shippers that service all of Canada including UPS, Canpar, ICS, FedEx and a bunch of smaller companies
when not on strike, we use Canada Post lettermail (no tracking) - for standard sized bags of coffee with the Standard Shipping option
Free Standard Shipping is included for most products within Canada.
All coffees and some smaller products include FREE standard shipping. Shipping options including expedited or tracked shipping can be added for a few dollars at the Checkout.
We are a proudly Canadian company and ship everywhere in Canada - coast to coast to coast.
AND… we are happy to say that we also ship to the United States and a couple other countries. To see if we serve your location, put one of our products in the shopping cart and enter your address.
Cardholder Data Security Policies:
In order to minimize the risk of security incidents, we fully outsource all payment processing to Foxy.io. Foxy.io is PCI DSS (Payment Card Industry Data Security Standard) Compliant as a Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. Anytime you submit payment information via our website, you are submitting through Foxy.io's secure infrastructure. If you opt to save your payment information during checkout, that information is stored at Foxy. We don't have access to your payment details except for the last 4 digits, the card type, and the expiration date.
We also offer the option of paying by PayPal, in which case all payment processing is done by PayPal and we have no access to your payment details.
Login to Your Account
Make changes to your Autopilot Coffee Club plan here:
Yes - if you are a member of our Autopilot Coffee Club, you can change when the next order is sent out and how often by logging in to your account.
We use several shipping services, depending on what is ordered and where it is going.
If you pick the Free Standard Shipping we pick the most cost effective service available which could be Canada Post (lettermail with no tracking) or or a local, regional, or national courier.
Where possible, we support independent local delivery services - small business helping other small business.
The Autopilot Coffee Club is a pay-as-you-go subscription plan. You pay for one order at a time and pay for your first order when you join the Autopilot Coffee Club.
Free Standard Shipping is included for most products within Canada.
All coffees and some smaller products include FREE standard shipping. Shipping options including expedited or tracked shipping can be added for a few dollars at the Checkout.
Yes - if you are a member of our Autopilot Coffee Club, you can change when the next order is sent out and how often by logging in to your account.
The Autopilot Coffee Club is a pay-as-you-go subscription plan. You pay for one order at a time and pay for your first order when you join the Autopilot Coffee Club.
Way more flexible than a typical subscription, and way better than a “coffee of the month” club, the Autopilot Coffee Club is Sparkplug Coffee’s super convenient personalized coffee plan. Read on to learn more…
It is easy-peasy to cancel a Sparkplug coffee subscription. Here are 3 ways:
Just click on the button below to login to your account and you’ll see an option to Cancel.
In every receipt for your Autopilot coffee order, there is a link to “Cancel this subscription”. Just follow that link, login to your Sparkplug Coffee account and cancel it.
You can also email or call us and we can take care of it for you.
We use several shipping services, depending on what is ordered and where it is going.
If you pick the Free Standard Shipping we pick the most cost effective service available which could be Canada Post (lettermail with no tracking) or or a local, regional, or national courier.
Where possible, we support independent local delivery services - small business helping other small business.