REFUND POLICY

LOVE IT OR YOUR MONEY BACK

If you’re looking to return or exchange your purchase for whatever reason, we're here to help!

RETURNS, REFUNDS & EXCHANGES

Note that we do not accept returns of coffee or other consumable products. But if, for any reason, you are not fully satisfied, let us know within 30 days of purchase. You can exchange for a different product, or return for a refund to the original payment method.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note the following exceptions to our return and refund policy:

  • Personalized or other customized product may not be returned for refund or exchange unless stated otherwise during time of purchase.

  • Gift cards are ineligible for return or refund.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

SOMETHING NOT RIGHT?

We will replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sparky@sparkplug.coffee and, if requested, send your item to: #29 – 260 Adelaide St. East, Toronto, ON, M5A 1N1, Canada.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If approved, your Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once an exchange is approved, a replacement item will be sent to you.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

To return a product, mail it to:

Sparkplug Coffee, #29 – 260 Adelaide St. East, Toronto, ON, M5A 1N1, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on the distance from us in Toronto, the time it takes for your exchanged product to reach you may be a week or more.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

Late or missing refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sparky@sparkplug.coffee.

WE’RE HERE FOR YOU

And if you have any other questions about a Sparkplug purchase, returns, refunds or exchanges, give us a call at (647) 479-2897 during business hours (Eastern Time).

This policy was last modified on March 10, 2022.

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