REFUND POLICY
We’ll Make it Right!
If you’re looking to return or exchange your purchase for whatever reason, we're here to help!
REFUNDS
Our coffee and other consumable products are non-refundable.
Subscriptions can be cancelled at any time given 24 hours notice. We will try to accommodate cancellation requests with a shorter notice period but make no guarantees of being able to stop an order with less than 24 hours notice.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sparky @ sparkplug.coffee.
RETURNS & EXCHANGES
Several types of goods are exempt from being returned. Perishable and consumable goods such as food, coffee, or magazines cannot be returned.
Additional non-returnable items:
Gift cards
Personalized or other customized items
Downloadable software products
Some health and personal care items
We will replace items if they are defective or damaged.
Love it or the Next One’s Free: if, for any reason, you are not fully satisfied with a coffee, let us know within 30 days of purchase. You can exchange for a different coffee or for a store credit equal to the value of the original purchase.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return or exchange, we require a receipt or proof of purchase.
Before returning an item, email us at sparky @ sparkplug.coffee and, if requested, send your item to:
#29 - 260 Adelaide St. East, Toronto, ON, M5A 1N1, Canada
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once an exchange is approved, a replacement item will be sent to you or you will be issued a gift card equal to the value of the original purchase.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
DISCOUNTS & FREE BAGS OF COFFEE
All discounts unless otherwise stated can only be used 1 time per customer.
SHIPPING
To return a product, mail it to:
Sparkplug Coffee, #29 - 260 Adelaide St. East, Toronto, ON, M5A 1N1, Canada
You are responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on the distance from us in Toronto, the time it takes for your exchanged product to reach you may be a week or more.
RETURN TO SENDER POLICY
If an order cannot be delivered or is returned to us by the carrier due to an incorrect shipping address, failed delivery attempts, or refusal by the recipient, it will be classified as a Return to Sender (RTS) order. We aim to resolve RTS cases in a timely and customer-focussed manner.
Customer Notification & Resolution
Upon receipt of an RTS order, we will attempt to contact the customer using the email address and/or phone number provided at checkout. The customer will have 30 calendar days from the date of our first outreach to respond and provide a valid, updated shipping address. Once we receive the corrected address, we will ship a replacement order at no additional cost to the customer.
No Response Policy
If the customer does not respond within 30 calendar days, the order will be considered abandoned.
In such cases, no refund will be issued. In some cases, a discounted replacement may be issued. We are not responsible for any loss resulting from unclaimed or unresponsive RTS cases beyond the 30-day window.
STOLEN OR DAMAGED PACKAGE
If your package is damaged or stolen after delivery, contact us and, as a gesture of good will, we will send a replacement discounted 25% to 100% of the original price.
Exceptions
We reserve the right to modify or refuse a replacement in cases of suspected fraud or abuse of these policies.
WE’RE HERE FOR YOU
If you have any other questions about a Sparkplug purchase, returns, refunds or exchanges, email us at sparky @ sparkplug.coffee or give us a call at (647) 479-2897 during business hours (Eastern Time).
This policy was last modified on May 30, 2025.