Viewing entries in
shipping FAQ
If you pick the Free Standard Shipping we pick the most cost effective service available which could be Canada Post (lettermail with no tracking) or or a local, regional, or national courier.
Where possible, we support independent local delivery services - small business helping other small business.
If a coffee shipment has not been delivered a month after its shipping date, you are entitled to a refund of the purchase or a replacement shipment of a similar coffee. Call us and we'll work something out!
How long it takes to receive your order depends on when it is placed and where it is being sent. We custom make every coffee order.
We will email or text you when your order is on its way. This is usually the Tuesday following when your order was placed.
If you are in our local delivery area (Toronto and the near suburbs) our driver will text or call with an update on the day of delivery.
Orders sent by standard Canada Post (most Standard sized coffee orders) do not have tracking. Usually, it takes a day or two within Ontario and to Quebec and 3 to 4 days to the east or west coasts.
But, with Canada Post, it can take a week or more. If it has been more than a week for a standard shipment, please don’t panic and give it a few more days.
For orders sent by expedited parcel (Large coffee orders and most merchandise), Canada Post provides service standards that range from 1 day to almost 2 weeks (!) for remote locations. We'll send the tracking number when your order is on its way so you can follow where your order is and when it should be delivered.
If you have any questions about an order’s delivery status, give us a call or email. We’ll do our best to track it down for you.
All coffees and some smaller products include FREE standard shipping. Shipping options including expedited or tracked shipping can be added for a few dollars at the Checkout.
AND… we are happy to say that we also ship to the United States and a couple other countries. To see if we serve your location, put one of our products in the shopping cart and enter your address.
Oops! Did you make a mistake in the shipping address?
It happens once in a while - the wrong postal code, a missing unit number, mixed up house number, or other address errors.
Depending on the error, Canada Post often figures it out and your parcel may be a bit delayed but does arrive.
If it is our mistake, we will fix it at no extra cost to you.
In those cases where a shipment goes missing or gets returned to us because we were given incorrect shipping info, we will ask you to pay for the additional shipping charges before we replace or resend your coffee.
