If you pick the Free Standard Shipping we pick the most cost effective service available which could be Canada Post (lettermail with no tracking) or or a local, regional, or national courier.
Where possible, we support independent local delivery services - small business helping other small business.
We collect information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter:
your name
e-mail address
mailing address
phone number or
credit card information.
You can visit our site anonymously, of course.
Yes - if you are a member of our Autopilot Coffee Club, you can change when the next order is sent out and how often by logging in to your account.
We’re a Canadian company and all the prices shown on our website are in Canadian Dollars.
Lucky you, American friends! The CAD is cheap compared to the USD - check our handy-dandy exchange rate calculator to estimate what it’ll cost you in US dollars.
If a coffee shipment has not been delivered a month after its shipping date, you are entitled to a refund of the purchase or a replacement shipment of a similar coffee. Call us and we'll work something out!
For sure!
Maybe you’re travelling and not around for an order or two. Or have to give up coffee for some crazy reason for a bit. Whatever the reason, just EMAIL or CALL us and we’ll make any adjustments you’d like.
If you’re a DIY-type, you can login to your Sparkplug account and make any changes you’d like.
We can push out your next order to a specific date. Or can put it on hold until you let us know you’re ready for more coffee.
We do not accept returns of coffee or other consumable products.
But if, for any reason, you are not fully satisfied, let us know within 30 days and we will replace it (if that’s your preference) or send you your money back.
If you are not satisfied with your purchase of a non-coffee product, please contact us by phone (647-479-2897) during business hours to arrange a return or exchange within 30 days of when the product was shipped.
Any product you return must be in the same condition you received it and in the original packaging.
Personalized or other customized product may not be returned for refund or exchange unless stated otherwise during time of purchase.
The Autopilot Coffee Club is a pay-as-you-go subscription plan. You pay for one order at a time and pay for your first order when you join the Autopilot Coffee Club.
We want you to be happy with your Sparkplug purchase and if you are not, we will do our best to fix things. If you are dissatisfied, talk to us - send us an email or call us - and we will work something out.
If you are not fully satisfied, let us know within 30 days and we will replace it (if that’s your preference) or refund your money.
If a refund is the best solution, your payment will be returned to your PayPal account or the credit card you paid with.
A confirmation email will be sent from the payment processor (Bambora or PayPal) to confirm that a refund has been processed. They have your payment details - we don’t ever have access to your card data.
How long it takes to receive your order depends on when it is placed and where it is being sent. We custom make every coffee order.
We will email or text you when your order is on its way. This is usually the Tuesday following when your order was placed.
If you are in our local delivery area (Toronto and the near suburbs) our driver will text or call with an update on the day of delivery.
Orders sent by standard Canada Post (most Standard sized coffee orders) do not have tracking. Usually, it takes a day or two within Ontario and to Quebec and 3 to 4 days to the east or west coasts.
But, with Canada Post, it can take a week or more. If it has been more than a week for a standard shipment, please don’t panic and give it a few more days.
For orders sent by expedited parcel (Large coffee orders and most merchandise), Canada Post provides service standards that range from 1 day to almost 2 weeks (!) for remote locations. We'll send the tracking number when your order is on its way so you can follow where your order is and when it should be delivered.
If you have any questions about an order’s delivery status, give us a call or email. We’ll do our best to track it down for you.
It is super easy to change how often you receive coffee. Options are:
Email or call us and let us know how you want it adjusted - more or less often.
Login to your account using this link for Do It Yourself account and changes.
We can set up a custom frequency if the 2, 3, 4 or 6-week options don’t work for you.
We do not want to send you more coffee than you can drink up. And also don’t want you to run out between shipments. So talk to us, let us know what works for you and we’ll get a schedule that suits.
Way more flexible than a typical subscription, and way better than a “coffee of the month” club, the Autopilot Coffee Club is Sparkplug Coffee’s super convenient personalized coffee plan. Read on to learn more…
For all orders except Autopilot coffee club memberships, you can check out as a Guest without creating an account. You have the option to create an account and this will make it faster to order in future.
Joining the Autopilot Coffee Club requires setting up an account so that we know when to send your next order and so that your payment information can be saved for future orders.
(Payment info is stored with our secure payment processor, Bambora or by PayPal. See the payment & security FAQs for more details.)
Secure payment options include:
All major credit cards - Visa, MasterCard, Amex and more
PayPal
Businesses and Film & TV productions, take note: special arrangements can be made to set up accounts , pay by e-transfer or other means. Email us at sparky [at] sparkplug.coffee for more info.
Coffee starts to get stale as soon as it is roasted. This is a gradual process and unlike, for example, bread that will go moldy, there isn't an indicator other than taste and smell to tell how fresh a coffee is.
Longer than this won't hurt you but also won't taste as great as when it is fresh!
Sparkplug Coffee beans are roasted every week and are blended and packed within a few days of roasting. We put the date that your order was blended and packaged on each bag. Our goal is to get the coffee to you anywhere in Canada within about a week or 10 days of roasting. (We use the packing date as a proxy for roast date because our coffees are blends and the beans are not necessarily roasted on the same day.)
With other brands of coffee, look for a roast date or the packaging date. Don't pay attention to a Best Before or Use By date because there are no standards around these. Is the Use By date 6 weeks from roast? Or (more likely) 12 months from when it was roasted? Or even 24 months? We've seen coffee with a 2 year Best By date - ick!
Taste for yourself - the fresher the better!
All coffees and some smaller products include FREE standard shipping. Shipping options including expedited or tracked shipping can be added for a few dollars at the Checkout.
AND… we are happy to say that we also ship to the United States and a couple other countries. To see if we serve your location, put one of our products in the shopping cart and enter your address.
We roast just enough coffee for the current week's orders. Every order is hand blended, ground if that's how you want it, and custom packed.
We aim to get your order to you within 7-10 days of when it was roasted, no matter where you are located on the continent.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All supplied sensitive or credit information is transmitted securely and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems. Anyone with access is required to keep the information confidential.
After a transaction, your credit card and other financial information are not stored on our servers.
Here is a link to our feedback form:
We truly appreciate your feedback and reviews.
If you’re happy with us and want to share that, please leave a review with Google or on our Facebook page.
If you’re unhappy in any way, I’d appreciate it if you’d email (hello [at] sparkplugcoffee.com) or call (1-844-723-8118 is our toll-free number) to let me know. Thank you!
